Frequently Asked Questions

Founder Jeff Lazerson has more than 37 years of current industry experience originating loans and managing a brokerage, and more than 12 years as a metropolitan newspaper columnist.  He is an expert witness, dedicated to learning, and passionate about education.

Our Mortgage Loan Originator (MLO) CE and real estate professional courses are curated to keep you up to date with the latest industry changes, including federal and state laws, ethics, mortgage origination, and sales. Taught by experienced mortgage and real estate professionals, our classes draw from real-world examples to clarify intricate regulations. Three delivery formats—classroom, webinar and eLearning—are available.

Get online help by selecting ‘forgot password’ to retrieve your password. If you continue to have issues, contact support@LazersonLearning.com.

Log into your account, click on your name and select edit next to the email address on file.

Our hours of operation are 8:30 – 4:30 PST.

You may pay with any major credit card through our website. Please contact support@LazersonLearning.com for bulk pricing and payment information.

Review our refund policy here https://lazersonlearning.com/refund-policy/.

Review our cancellation policy here https://lazersonlearning.com/cancellation-policy/

Per NMLS guidelines, students must complete an identity verification process during all continuing education courses. BioSig-ID™ is a third-party BioMetric Signature service.

You will need to enter the BioSig-ID™ password you created before taking any courses. You will need to verify your identification with your password each time you enter an online course or to complete online tests and download certificates of completion. We do not have access to reset or tell you what your password is. If you need help with the BioSig-ID™ system, you must contact the NMLS at (855) 665-7123 M-F 9:00AM to 9:00PM Eastern Time or open a support ticket through the NMLS Help Desk.

For support via phone, you may contact the NMLS Call Center toll-free at (855) 665-7123 M-F 9:00AM to 9:00PM Eastern Time.

Every mortgage loan originator is required to complete 7 hours of continuing education per year. On top of that they are required to complete state specific  requirements.

To get a Nationwide Mortgage Licensing System (NMLS) number assigned, visit: https://www.statemortgageregistry.com/Public/Login.aspx. If you have your number assigned, but do not know it, enter your name and password at the same site and click “View Individual.” Your NMLS number will be listed next to your name. Registered Mortgage Loan Originators can also look themselves at www.nmlsconsumeraccess.org.

Classroom, webinars, and online self-study course types.

Our courses are compatible with Chrome, Firefox, Safari, and most other browsers.

Yes, please see the Technical Requirements policy https://lazersonlearning.com/technical-requirements/.

You can start your courses immediately after registration.

You will receive a confirmation email with a registration code.

If a class is not playing correctly, try these troubleshooting tips:

1. Reset the Class in your Course:
   1. Select the class
   2. When asked if you would like to resume the course, select “NO”
   3. This will reset the class
2. Reset a locked quiz:
   1. Wait for the quiz timer
   2. When the timer expires, select RETRY
   3. This will reset the quiz
   4. You can also reset the class following the steps above
3. Clear your Browser Cache
   1. Firefox
   2. Chrome
   3. Safari
   4. Internet Explorer
4. Clear your Flash Cache

Each course expires after 365 days.

Yes, the syllabus for each course is available in our Learning Management System and in the course details.

Yes, you must pass the course exam before you receiving your certificate of completion and having your hours banked with the NMLS or DRE.

You will have the opportunity for two retakes of each exam.

In-class and webinar courses must be taken at the scheduled time. Online courses may be taken any time before the deadline. Remember to plan ahead, because all providers have five days to bank your credits with the NMLS.

Your continuing education must be renewed every year by December 31.

Instructors and facilitators will monitor seat time. All students are required to attend the entire course and engage in learning throughout.

Certificates for  will be sent after successful completion of classroom courses and will be available in our Learning Management System for Webinars and Online learning.

A list of your completed courses will be available at www.LazersonLearning/Education.com under “My Courses.”

Can I complete the same course in two successive renewals?

All hours will be banked with the NMLS within 5 business days. This ensures that your course completion is properly recorded and credited to your NMLS account.

View your reported classes in the NMLS Resource Center.

See our course cancellation policy https://lazersonlearning.com/cancellation-policy/.